Refund policy

At Tryroop, we offer a 30-day return policy starting from the date of delivery. All approved returns will include clear, step-by-step instructions. To begin a return, please contact our customer service team to request a downloadable pre-paid return label.

⚠️ Returns submitted without prior approval will unfortunately be refused.

We value transparency and encourage you to review the terms, procedures, and timelines outlined below regarding returns, refunds, and exchanges.

Overview of the Policy

▹ Returns Policy: Orders may be returned within 30 days of delivery. All return requests must be submitted within this timeframe.

▹ Refund Processing Time: Once your return is received and inspected, refunds are processed within 7 business days to the original payment method.

▹ Return Costs: All eligible returns include a free downloadable pre-paid return label provided by Tryroop.

▹ Return Label: To obtain your return label, please contact our customer support team.

▹ Restocking Fees: We do not charge any restocking fees.

▹ Exchanges: Exchanges are accepted for eligible items within 30 days of delivery.

How to Initiate a Return or Refund

Step 1: Contact Customer Service

▹ Email hello@tryroop.com with your order number, reason for return, and photos if the item is defective or damaged.

Step 2: Receive Authorization

▹ Once approved, you will receive return authorization, packing instructions, and a downloadable return label.

Step 3: Prepare & Ship

▹ Securely pack the item in its original packaging with all tags and documentation included.
▹ Attach the return label and drop the parcel at your nearest Royal Mail or approved courier location.

⚠️ Returns sent without authorization cannot be accepted.

Return Policy Conditions

▹ Items must be unused, unworn, and unwashed.
▹ Products must include all original tags, labels, and accessories.
▹ Items must be returned in a condition suitable for resale.

Exceptions (Non-Returnable Items)

▹ Customised, made-to-order, or personalised products
▹ Opened hygiene-related products (including underwear, beauty items, or masks)
▹ Clearance or “final sale” products, unless faulty
▹ Hazardous goods or perishables

Exchanges

▹ Exchanges are accepted for eligible items within the 30-day return period.
▹ Once the original item is received and inspected, the replacement will be shipped free of charge.
▹ Exchanges may be requested for a different size, colour, or an alternative product of equal value.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

▹ Contact us within 7 days of delivery at hello@tryroop.com
▹ Include photos of the issue and your order number
▹ We will arrange a free return and either send a replacement or issue a refund, based on your preference

Cancellations

▹ Orders may be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.
▹ Once an order has shipped, cancellations are no longer possible. You may still return the item under our standard return policy.

Refund Information

▹ Processing Time: Refunds are issued within 7 business days after the return is received and approved.
▹ Method: Refunds are returned to the original payment method.
▹ Currency: All refunds are processed in GBP (£).
▹ Delayed Refunds: If you have not received your refund within 5 working days of the confirmation email, please check with your bank or card provider. If the issue continues, contact us at hello@tryroop.com

Return Address

All approved returns must be sent to the following address:

Tryroop Returns Department
446 Stratford Road
Birmingham, B11 4AE
United Kingdom

Quick FAQ

▹ What is the return period?
30 days from the delivery date.

▹ When will I receive my refund?
Within 7 business days after the returned item is inspected and approved.

▹ Do I have to pay for return shipping?
No. All eligible returns include a free downloadable pre-paid return label.

▹ Can I exchange instead of receiving a refund?
Yes. Exchanges are free for eligible items within 30 days.

Contact Information

If you need assistance or have additional questions, our team is happy to help.

▹ Email: hello@tryroop.com
▹ Phone: +44 808 531 0209
▹ Address: 446 Stratford Road, Birmingham, B11 4AE, United Kingdom

Opening Hours (GMT/BST)

▹ Monday to Friday: 9:00am – 6:00pm
▹ Saturday & Sunday: 9:00am – 2:00pm

▹ Average Response Time: 24 to 48 hours

For additional contact options, please visit our Contact Us page.