FAQ
Frequently Asked Questions – Tryroop
Welcome to the Tryroop FAQ section! Here you’ll find quick answers to the most common questions about our products, services, orders, and policies.
Need more help? We're just a message away:
📧 Email: hello@tryroop.com
📞 Phone: +44 808 531 0209
🏢 Address: 446 Stratford Road, Birmingham, B11 4AE, United Kingdom
General Questions
Q: What is Tryroop?
A: Tryroop is an online store specialising in stylish, high-quality products designed to bring practicality, comfort, and modern design to your everyday life. Our mission is to deliver value, reliability, and excellent service — every time you shop with us.
Q: How can I reach customer support?
A: You can contact us anytime at hello@tryroop.com or call us during business hours at +44 808 531 0209. We’re here to help!
Orders & Shipping
Q: How do I place an order?
A: Browse our store, add your favourite items to the cart, and follow the secure checkout process.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and American Express. All transactions are securely processed in GBP (£).
Q: How long does delivery take?
A: Orders are processed within 1 to 2 business days and delivered in 3 to 5 business days after dispatch. Most orders arrive within 4 to 7 working days from confirmation.
Q: Do you ship internationally?
A: Currently, we ship only within the United Kingdom. We are working on expanding our delivery zones soon.
Q: Is shipping free?
A: Yes — we offer free standard shipping on all UK orders, with no minimum spend required.
Returns & Exchanges
Q: What’s your return policy?
A: You have 30 days from the delivery date to return or exchange an item if it doesn’t meet your expectations.
Q: How do I return an item?
A: Email us at hello@tryroop.com with your order number and reason for the return. If your item is eligible, we’ll email you a free downloadable pre-paid return label along with detailed packing and drop-off instructions.
Q: Can I exchange a product?
A: Yes — exchanges are accepted within 30 days of receipt for eligible items. We’ll provide you with a free pre-paid return label and ship your replacement at no extra cost.
Products
Q: Are your products high quality?
A: Yes. All our products are curated with a focus on durability, craftsmanship, and value for money.
Q: How do I choose the right size (if applicable)?
A: Each product page includes a detailed size or specification guide. If you’re still unsure, contact us and we’ll be happy to assist.
Q: Do you offer eco-friendly products?
A: Yes. We are expanding our selection of sustainable and eco-friendly products where possible.
Account & Security
Q: Do I need an account to place an order?
A: No, guest checkout is available. However, creating an account lets you track orders, save details for faster checkout, and access exclusive offers.
Q: Is my personal information safe?
A: Absolutely. Tryroop uses SSL encryption and PCI-compliant payment systems to keep your data secure.
Q: How can I sign up for the newsletter?
A: Scroll to the bottom of any page and enter your email address to receive updates on new arrivals, promotions, and more.
Contact Us
If you have any questions or need assistance, our team is here to help.
📧 Email: hello@tryroop.com
📞 Phone: +44 808 531 0209
🏢 Address: 446 Stratford Road, Birmingham, B11 4AE, United Kingdom
Opening Hours (GMT/BST):
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Monday to Friday: 9:00am – 6:00pm
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Saturday & Sunday: 9:00am – 2:00pm
Average Response Time: 24 to 48 hours
For more ways to contact us, visit our Contact Us page.