FAQ
Welcome to the Tryroop FAQ section. This page is designed to help you shop with confidence by answering the most common questions about our products, services, shipping, and policies.
If you need further assistance, our customer support team is always happy to help.
Contact Information
▹ Email: hello@tryroop.com
▹ Phone: +44 808 531 0209
▹ Address: 446 Stratford Road, Birmingham, B11 4AE, United Kingdom
General Questions
Q: What is Tryroop?
A: Tryroop is an online store offering carefully curated, high-quality products designed to combine practicality, comfort, and modern style. Our goal is to provide reliable products and excellent customer service with every order.
Q: How can I reach customer support?
A: You can contact us by email at hello@tryroop.com or by phone at +44 808 531 0209 during our support hours.
Orders & Shipping
Q: How do I place an order?
A: Browse our website, add your selected items to the cart, and complete the secure checkout process online.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, and American Express. All payments are securely processed in GBP (£).
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days after dispatch. Most UK orders arrive within 4–7 working days from order confirmation.
Q: Do you offer international shipping?
A: At this time, we ship exclusively within the United Kingdom.
Q: Is shipping free?
A: Yes. We offer free standard UK shipping on all orders with no minimum spend required.
Q: Will I receive tracking information?
A: Yes. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.
Returns & Exchanges
Q: What is your return policy?
A: Eligible items may be returned or exchanged within 30 days of delivery, provided they are unused, unworn, unwashed, and returned in their original packaging with all tags attached.
Q: How do I return an item?
A: Email hello@tryroop.com with your order number and reason for return. Once approved, we will send you a free downloadable pre-paid return label along with return instructions.
Q: How are returns handled?
A: All returns and exchanges are handled by mail only. Please ensure items are securely packaged and retain proof of postage until your return is processed.
Q: Do I have to pay for return shipping?
A: No. All approved returns and exchanges include a free pre-paid return label.
Q: Can I exchange a product?
A: Yes. Exchanges are accepted within 30 days for a different size, colour, or an alternative product of equal value. Replacement items are shipped at no extra cost once your return is received.
Q: How long do refunds take?
A: Refunds are processed within 7 business days after we receive and inspect your return. Refunds are issued to the original payment method in GBP (£).
Q: Are there items that cannot be returned?
A: Yes. For hygiene and safety reasons, items such as underwear, opened hygiene products, or items removed from sealed packaging cannot be returned. Personalised or made-to-order items are also non-returnable unless faulty.
Products
Q: Are your products high quality?
A: Yes. We carefully select products that meet our standards for quality, durability, and value.
Q: How do I choose the correct size ?
A: Many product pages include detailed size or specification guides. If you need further help, please contact us before placing your order.
Q: Do you offer sustainable products?
A: We are committed to expanding our range of eco-friendly and responsibly sourced products whenever possible.
Account & Security
Q: Do I need an account to place an order?
A: No. Guest checkout is available. Creating an account allows you to track orders, save your details, and access exclusive offers.
Q: Is my personal information secure?
A: Yes. Our website uses SSL encryption, and all payments are processed through secure, PCI-compliant providers.
Q: How do I subscribe to your newsletter?
A: Scroll to the bottom of our website and enter your email address to receive updates on new arrivals, promotions, and special offers.
Contact Information
If you need assistance or have additional questions, our team is happy to help.
▹ Email: hello@tryroop.com
▹ Phone: +44 808 531 0209
▹ Address: 446 Stratford Road, Birmingham, B11 4AE, United Kingdom
Opening Hours (GMT/BST)
▹ Monday to Friday: 9:00am – 6:00pm
▹ Saturday & Sunday: 9:00am – 2:00pm
▹ Average Response Time: 24 to 48 hours
For additional contact options, please visit our Contact Us page.