Privacy policy

This Privacy Policy explains how Tryroop (“we”, “our”, “us”, or the “Site”) collects, uses, and discloses your personal information when you access, interact with, or make a purchase from tryroop.com (the “Site”), or otherwise use our services (collectively, the “Services”).

References to “you”, “your”, or “yours” refer to any individual using our Services, whether as a shopper, browser, or other user from whom we collect information in accordance with this policy.

Please read this Privacy Policy carefully.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Any revisions will be posted on this page with an updated “Last updated” date. Where required by applicable privacy laws, we will provide additional notice or obtain consent.

How We Collect and Use Personal Data

To provide and improve our Services, we collect personal data through different channels depending on how you interact with us.

In general, we use personal data to:

▹ Process and fulfil orders
▹ Provide customer support
▹ Improve and personalise your experience
▹ Comply with legal obligations
▹ Enforce our Terms of Service
▹ Protect our users, business, and platform

Information You Provide Directly

You may voluntarily provide us with personal data, including:

▹ Contact information: Name, email address, phone number, and postal address
▹ Order details: Billing and shipping addresses and payment confirmation details
▹ Account details: Username, password, and security credentials
▹ Customer support communications: Any information you include when contacting us

Some features of our Services require certain personal data. If you choose not to provide it, some features may be unavailable.

Information We Collect Automatically

When you interact with our Site, we automatically collect certain usage data, including:

▹ Device and browser information
▹ IP address and approximate geolocation data
▹ Network and connection information
▹ Behavioural and engagement data

This information is typically collected using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive personal information from third-party providers and partners, such as:

▹ E-commerce platforms (for example, Shopify)
▹ Payment processors and gateways
▹ Analytics, advertising, and marketing platforms

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Personal Information

To Provide Our Services

We use personal data to manage orders, process payments, arrange delivery, handle returns and exchanges, maintain accounts, and communicate with you. Some data may also be used to personalise your experience.

For Marketing and Promotions

We may send marketing communications by email, SMS, or physical mail, including promotions and product recommendations. Advertising may be tailored based on your interactions and preferences.

▹ Legal basis for EEA users: Legitimate interest under Article 6(1)(f) of the GDPR

Security & Fraud Prevention

We use personal data to detect, prevent, and investigate fraudulent or suspicious activity and to protect user accounts. If you believe your account has been compromised, please contact us immediately.

Support & Service Improvements

We use data to respond to enquiries, troubleshoot issues, and improve the quality and performance of our Services.

Cookies

We use cookies and similar technologies to enhance site functionality, analyse usage, and support advertising activities.

▹ Cookies may be required for essential site functions
▹ You can manage or disable cookies through your browser settings
▹ Disabling cookies may affect certain features of the Site

Data Disclosure

We may disclose personal information in the following circumstances:

▹ Service providers: For IT services, payment processing, order fulfilment, shipping, and analytics
▹ Business partners: For marketing purposes, where permitted by law
▹ Legal obligations: To comply with legal processes or enforce our rights
▹ Corporate transactions: In connection with mergers, acquisitions, or restructuring
▹ With your consent: Where you have explicitly authorised disclosure

We do not use sensitive personal information to infer characteristics or disclose it without your consent.

Links to Third Parties

Our Site may include links to third-party websites or services. We are not responsible for the privacy, security, or data practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

Any content you share on third-party platforms, such as social media, may be publicly visible.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security & Retention

We implement reasonable administrative, technical, and organisational safeguards to protect personal data. However, no system can be guaranteed to be completely secure.

▹ Please avoid transmitting sensitive information through unsecured channels
▹ We retain personal data only as long as necessary to meet legal, contractual, and business requirements

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

▹ Access: Request a copy of your personal data
▹ Correction: Request correction of inaccurate or incomplete data
▹ Deletion: Request deletion of your personal information
▹ Portability: Receive your data in a structured, commonly used format
▹ Restriction: Limit how we process your data
▹ Objection: Object to targeted advertising, data sharing, or sales
▹ Withdraw consent: At any time, where processing is based on consent
▹ Appeal: Appeal a decision if your request is denied

To exercise your rights, contact us using the details below. We may need to verify your identity. You may appoint an authorised agent to act on your behalf, subject to verification and documentation.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal data, please contact us directly. If your concern remains unresolved, you may contact your local data protection authority.

International Data Transfers

Your personal data may be transferred to and processed in countries outside your place of residence, including the UK or EU. Where required, we rely on appropriate safeguards such as:

▹ UK International Data Transfer Agreement (IDTA)
▹ EU Standard Contractual Clauses (SCCs)

Contact Information

If you need assistance or have additional questions, our team is happy to help.

▹ Email: hello@tryroop.com
▹ Phone: +44 808 531 0209
▹ Address: 446 Stratford Road, Birmingham, B11 4AE, United Kingdom

Opening Hours (GMT/BST)

▹ Monday to Friday: 9:00am – 6:00pm
▹ Saturday & Sunday: 9:00am – 2:00pm

▹ Average Response Time: 24 to 48 hours

For additional contact options, please visit our Contact Us page.