Payment Policy

Welcome to tryroop.com This Payment Policy explains how Tryroop (“we”, “our”, or “us”) manages payments, billing information, and related processes on our online store. By placing an order with us, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment options:

▹ Major credit and debit cards, including Visa, MasterCard, and American Express

▹ All transactions are securely processed in British Pounds Sterling (£)

Billing Information

Accuracy & Responsibility

By completing a purchase, you agree to provide accurate, complete, and up-to-date billing and contact information, including:

▹ Email address
▹ Billing address
▹ Payment credentials

Keeping this information current helps prevent delays, payment failures, or issues with order processing and delivery.

Pricing & Promotions

Pricing Policy

▹ All product prices are displayed in GBP (£)
▹ Prices may be updated at any time without prior notice
▹ We reserve the right to modify pricing, discontinue products, or change availability

Promo Codes

▹ Discount and promotional codes must be applied at checkout
▹ Promo codes cannot be applied retroactively
▹ Unless stated otherwise, promo codes cannot be combined

Order Confirmation & Invoicing

Order Confirmation

After successfully placing your order, you will receive a confirmation email summarising:

▹ Items purchased
▹ Selected shipping method
▹ Billing and contact details

This confirmation email serves as your official proof of purchase.

Invoice

▹ A detailed invoice will be included with your shipping confirmation email or within your delivery
▹ The invoice outlines itemised charges, applied discounts, and any applicable shipping costs

Payment Processing

Authorisation

▹ By submitting payment details at checkout, you authorise Tryroop to charge the full order amount using your selected payment method
▹ All transactions are subject to security screening and fraud prevention checks

Payment Failure

▹ If a payment is declined or fails, you will be notified by email
▹ Orders will not be processed or shipped until payment is successfully completed
▹ You may be asked to provide an alternative payment method

Disputes & Chargebacks

If There’s an Issue

If you experience an issue with your order, such as an incorrect item, delivery problem, or billing discrepancy, please contact us directly at hello@tryroop.com Our support team will work to resolve the issue promptly and fairly.

Chargebacks

▹ Unauthorised or unjustified chargebacks will be reviewed and investigated
▹ If a chargeback is determined to be abusive or fraudulent, the customer may be held responsible for the full transaction amount and any associated administrative or processing fees

Contact Information

If you need assistance or have additional questions, our team is happy to help.

▹ Email: hello@tryroop.com
▹ Phone: +44 808 531 0209
▹ Address: 446 Stratford Road, Birmingham, B11 4AE, United Kingdom

Opening Hours (GMT/BST)

▹ Monday to Friday: 9:00am – 6:00pm
▹ Saturday & Sunday: 9:00am – 2:00pm

▹ Average Response Time: 24 to 48 hours

For additional contact options, please visit our Contact Us page.